There are a few reasons why you may not be able to clear a voucher:

  • approved amount is greater than what was written out on the voucher
  • voucher is for a food purchase, and not a return.
  • voucher number is wrong
  • approval number is wrong
  • card number is wrong
  • FNS number is wrong

If you are still having issues, you will need to call the Retailer Help Desk for your state, you can find the number here: State Specific Retailer Help Desks.


Find Authorization Phone Number

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