“Waiting for Line” error message appears on screen and prevents transactions.

This may be due to a communication issue between your unit and your telephone/Ethernet line.


  1. Verify connection to phone line.
  2. Check the function of telephone/Ethernet line by verifying dial tone from that port.
  3. If phone is NOT working, try another phone jack and/or contact your phone/internet provider for troubleshooting help.

**NOTE: The phone/internet line MUST be analog, NOT fiber optic. This means if you are using a service such as AT&T Uverse fiber optic for telephone service, you will need to contact that provider so they can send you a converter. Once you receive this converter from your telephone service provider, you can begin operation as usual with your device.

If you’re still having trouble, please submit a support request.

Need more help with this?
Click to request support

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