Your machine does not have any light or words on the screen and does not have power. This may be caused by being a failing power source, an issue with the plug or your connection to the power source, or physical damage to the unit.

  1. Unplug the unit.
  2. Plug into different power outlet or otherwise verify the function of that outlet by plugging in another comparable appliance.
  3. Verify that the power cord/power pack is functioning. If you see the GREEN light on the power pack is lit, then the power pack is functioning.
  4. Disconnect from your power source (outlet) and plug the unit/cables in to each other.
  5. AFTER plugging unit/cables to each other, plug power cord into your power source (outlet).

If you’re still having trouble, please submit a support request.

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