“Key Sync Error” shows on terminal screen when setting up equipment for the first time or when pin pad has been replaced.
This error may happen due to a problem during set up or a user error which may be resolved by starting over & following the set up instructions.
You can solve this problem with the following steps:
- Log off by pressing F4 (or “Retailer Options”) and selecting “Log Off”
- Restart your equipment.
- Attempt another transaction.
- If you are still having trouble, please submit a request for support.
Need more help with this?
Click to request support