“Key Sync Error”

“Key Sync Error” shows on terminal screen when setting up equipment for the first time or when pin pad has been replaced.

This error may happen due to a problem during set up or a user error which may be resolved by starting over & following the set up instructions.

You can solve this problem with the following steps:

1. Log off by pressing F4 (or “Retailer Options”) and selecting “Log Off”
2. Restart your equipment.
3. Attempt another transaction.
4. If you are still having trouble, please submit a request for support.