This may be caused by a financial issue with your account through goEBT or an inactive FNS Number which is issued through the USDA.


  1. Contact the USDA (1-877-823-4369) to verify your FNS Number is active.
  2. If your FNS number is active, submit a request for support to goEBT for further help.

Need more help with this?
Click to request support

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