“E5” or “Host Unreachable”

This may be caused by a financial issue with your account through goEBT or an inactive FNS Number which is issued through the USDA.

Solution

1. Contact the USDA (1-877-823-4369) to verify your FNS Number is active.
2. If your FNS number is active, submit a request for support to goEBT for further help.