Blank Display/Broken Screen

*Your display is blank or partially blank and shows no information on the screen. *

A power surge or physical damage may be the cause of this error message.

Solution:

1. Unplug and restart your device.
2. Verify connection to power source.

• If green light on power pack is on:
  Your power pack is working – go to next step.
  

• If green light IS NOT on:
  You may need a replacement power pack. Submit a request for support for further help.

3.Verify that power source is properly functioning by plugging your device into a different power source and/or plugging another electronic device into the original power source.

If you’re still having trouble, please submit a support request.