*Your display is blank or partially blank and shows no information on the screen. *

A power surge or physical damage may be the cause of this error message.


1. Unplug and restart your device.
2. Verify connection to power source.

  • If green light on power pack is on:
    Your power pack is working – go to next step.

3.Verify that power source is properly functioning by plugging your device into a different power source and/or plugging another electronic device into the original power source.

If you’re still having trouble, please submit a support request.

Need more help with this?
Click to request support

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