If your terminal screen reads “Bad RTC Chip”, it has a memory issue.

This message may also say “Please Reboot.” A power surge or physical damage may be the cause of these error messages.

Solution:

  1. Restart your terminal.
  2. Attempt another transaction.
  3. If reboot does not resolve issue, your terminal may require replacement. If this is the case, please submit a request for support for further help and/or a equipment replacement.

Need more help with this?
Click to request support

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.