If your terminal screen reads “Bad RTC Chip”, it has a memory issue.

This message may also say “Please Reboot.” A power surge or physical damage may be the cause of these error messages.


  1. Restart your terminal.
  2. Attempt another transaction.
  3. If reboot does not resolve issue, your terminal may require replacement. If this is the case, please submit a request for support for further help and/or a equipment replacement.

Need more help with this?
Click to request support

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