Service
Retailers must accept EBT cards from other states. All states operate an EBT system which is interoperable with other state’s EBT systems.
EBT cardholders should receive the same level of courtesy and respect that any other customer receives.
EBT cardholders using their card for SNAP benefits may use manufacturers’ coupons like other customers as long as the items purchased are FNS/SNAP eligible food items.
An EBT cardholder must receive a POS transaction receipt for every transaction processed with an EBT card. The receipt provides the EBT cardholder with valuable information, such as his/her account balance. Therefore, when the register receipt is separate from the POS receipt, remember to give the EBT cardholder the receipt along with the cash register receipt for every transaction.
The Cardholder Customer Service telephone number is located on the back of the EBT card.
Confidentiality
All information about EBT cardholders and transactions is confidential. Retailers may not give out information such as EBT card numbers, purchase amounts, or account balances to anyone not associated with the administration of the EBT Program. The confidentiality section in the retailer agreements reiterates this requirement.
If an investigator, auditor, or law enforcement official requests EBT information, retailers must ask the official for identification. Retailers must then call the Retailer Customer Service Call Center for further instructions. The state agency in charge of EBT determines if information is to be released.