Retailer Customer Service Call Center Telephone Numbers
- All retailers should call the Retailer Customer Service Call Center for EBT policy and other general EBT information.
- All retailers should call the Retailer Customer Service Call Center for manual voucher authorizations.
- EBT-only retailers should call the Retailer Customer Service Call Center for settlement issues and questions.
- Retailers may initiate a correction request (adjustment) and may from time to time be called upon to respond to an issuer-initiated correction request. Retailers should call the Retailer Customer Service Call Center for help and guidance in processing these requests.
- EBT-only retailers should call the Retailer Customer Service Call Center for POS processing or equipment failure and other related problems and issues.
- Retailers must return all EBT-only equipment if leaving the EBT Program or opting to use a TPP. Retailers must call the Retailer Customer Service Call Center for procedures to return equipment.
- Retailers who own or lease their own POS equipment should call the TPP who drives their POS equipment for POS processing, supply, equipment failure, or settlement issues and problems at the telephone number supplied by their TPP or equipment provider.
Manual Voucher Authorization
The Automated Response Unit (ARU) will answer calls to the Conduent Retailer Customer Service Call Center for manual voucher authorization. The ARU offers computerized assistance to retailers for manual voucher authorization requests. If calling to obtain a manual voucher authorization number, retailers can work directly with the ARU when accepting manual vouchers.
For any problem or concern other than for a manual voucher authorization number, retailers must speak to a Customer Service Representative (CSR).