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Equipment Manual
1
1
Table of Contents
Equipment Manual
1
Equipment Manual — 1
New goEBT Equipment Set Up & Activation
New EBT Hardware Set Up
vx510 Set Up Guide
vx570 (Phone Line) Set Up Guide
vx570 (Internet) Set Up Guide
Testing a New EBT Terminal
Front Cover
Second Cover
Introduction
I. Supplemental Nutrition Assistance Program (SNAP)
II. Overview of the EBT Program
III. Overview of Cash Benefits
IV. The EBT Card & Personal Identification Number (PIN)
V. Point-Of-Sale (POS) Equipment
VI. Retailer Service / Customer Service Call Center
VII. EBT Customer Relations
VIII. Signage, Supplies and Record Retention
IX. Manual Voucher Processing Procedures
X. Automated Clearing House (ACH)
XI. Maintenance & Troubleshooting EBT-Only Terminals
XII. POS Device Administrative Functions
XIII. EBT-Only Device Transactions
XIV. Frequently Asked Questions
XVI. Glossary of EBT Program and Related Terms
Back Cover
Second Cover
Front Cover
Introduction
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