Your goEBT starter kit will contain window decals and a banner. goEBT provides retailers with the decals to be placed on either the front entrance door or on the front window to inform EBT cardholders that their store accepts EBT cards. The banner may be placed outside or in a window. Additional EBT signage may be ordered through the website, or you can call the goEBT Customer Service Call Center at 1-800-261-0434 and an agent can assist you with your order.

Supplies for Exempt EBT-Only POS Equipment Retailers

Conduent provides an initial supply of printer paper rolls for the EBT-onlyretailers. Retailers may obtain subsequent supplies of printer thermal paper rolls from any general office supply store as needed. The VeriFone device can use either of the following types of replacement paper:

  • CRM0039 – High-grade thermal paper, 2-1/4 inch (57 mm) wide roll
  • CRM0027 – Medium-grade thermal paper, 2-1/4 inch (57 mm) wide roll

Record Retention

FNS strongly urges retailers to maintain and preserve all financial records for a period of not less than six (6) months following the EBT benefit redemption. FNS also recommends that financial records involving matters of litigation will be kept for a period of not less than six (6) months following the termination of the litigation.

For EBT-only retailers, relevant financial records may include:

  • POS terminal transaction tape.
  • The retailer copy of manual vouchers.

Retailers using TPPs are urged to retain copies of the summary reports initiated by the TPP’s system for a period of six (6) months, as well.

Retailers must make these records available for an audit upon request of representatives of Conduent or authorized state and federal government agencies during the retailer’s normal business hours.

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