EBT Program Purpose

The purpose of EBT is to provide an efficient system for the distribution of SNAP and/or cash benefits. The system uses the existing electronic infrastructure to deliver benefits quickly and safely to EBT cardholders.

How goEBT Supports the Retailer

goEBT provides the necessary training and assistance to qualified FNS authorized retailers:

• To clarify EBT program policies and procedures, to address training issues and to request other assistance and information,
• To provide manual voucher approval for all retailers, and customers,
• To provide assistance with equipment or settlement issues for qualified EBT-Only retailers.

Retailers who own or lease their POS equipment should call their respective Third Party Processor’s (TPP’s) Help Desk for assistance with equipment or settlement issues.

EBT Program General Policies and Guidelines

The following program policies and guidelines apply to all retailers who choose to participate in the EBT program.

a) EBT retailers must comply with the U.S. Department of Agriculture’s Food and Nutrition Service (FNS/SNAP) Regulations. The FNS/SNAP regulations remain in effect under the EBT Program.
b) Retailers cannot set a minimum dollar amount for an EBT SNAP benefit transaction.
c) Retailers may not enter a customer’s PIN for them. Customers must enter his/her own PIN.
d) EBT-only retailers must give EBT cardholders a printed POS device receipt for each transaction in addition to the normal cash register receipt. (Some TPPs’ integrated systems may produce a single cash register/EBT receipt.) When using manual vouchers, retailers must give EBT cardholders their copy of the manual voucher.
e) Retailers are asked to place a EBT Accepted Here decal provided in your welcome kit in the front window or on the entrance door to inform EBT cardholders they can use their cards at this location.

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.